Refund policy

PRINTS

Every Miss Moss print is made-to-order, just for you, so we can't accept returns for a change of heart — but if your piece arrives damaged, defective, or incorrect (a misprint or wrong image or the wrong size to what you ordered), please, contact us within 7 days of delivery with a photo clearly showing the issue and we'll make it right by sending a replacement. There is no need to return the item. 

This supports our sustainability focus by decreasing: 1- our carbon footprint through the elimination of return shipments; and 2- the number of products that end up in landfills annually.

Please check your product size and description before making a purchase. 

Damages and/or issues:

We want you to love your Miss Moss products. If there's a problem with your item, please contact us within 7 days of delivery if the item is defective, damaged or if you receive the wrong item with a photo of the item, so that we can evaluate the issue and make it right.

Ordered the wrong print size, image, quantity, or changed your mind?

While we can't offer a refund, we're happy to provide a one-time discount on a replacement. Please contact us within 7 days of delivery and we'll do our best to help!

Items sent back to Miss Moss without first contacting us will not will be refunded or returned back. 

Need to cancel your order? 

Please contact us within 1 hour of placing your order and we'll do our best to help! Kindly note that credit card transaction charges may be deducted if a refund is applied.

ORIGINAL MOSS ART, PUZZLES, OR OTHER PRODUCTS

Should your item(s) arrive damaged, please email us with photos of the damage and we will be happy to assist you and make things right. Miss Moss products are final sale; returns and/or refunds are not accepted due to a change of heart.

European Union 14 day cooling off period 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, in its original packaging, and unused. You will need the receipt or proof of purchase.

Please contact us with any questions at info@missmoss.ca. 

This policy is subject to change at any time.