FAQs: Let's Talk Moss!

What is Preserved Moss?

Preserved moss is moss that's harvested from forest floors and undergoes a special cleaning and preservation process using glycerin to retain its colour and soft texture. Food colouring is also added to get a variety of colours to design moss walls with. This process keeps the moss colourful and maintenance-free, lasting for 8+ years. 

Preserved moss is not to be confused with dried moss, which is dehydrated. Dried moss is harder to the touch, brown in colour, and eventually disintegrates. 

Is Miss Moss's Preserved Moss Sustainable?

We care for our planet and its natural habitats. The preserved moss we source is sustainably harvested and our supplier is certified with both ISO 9001 for Quality Management System standards and ISO 14001 for Environmental Management System standards. 

What Types of Moss Does Miss Moss Use?

Miss Moss art pieces tend to contain a lot of preserved reindeer moss. Other mosses
we've played with are pole and mood moss, which have a rounded structure that
can fit in the palm of your hand, flat forest moss, which as the name indicates, lays almost completely flat against the earth, and Spanish moss, a string-like moss that looks and feels more dry to the touch.

How do I Care for My Miss Moss Art?

Every six months or so, you can dust the your original artwork by blowing cold air from a hairdryer on a low setting. No other care is needed! 

Does My Miss Moss Art Require Watering?

One of the mossy perks of preserved moss is that it does not require any watering!

Hanging the artwork in a moderate humidity environment will allow the moss to remain soft. If it starts to harden, that's a great indicator that your space may be a bit dry.

Note: If you water your Miss Moss art, this will result in the colours bleeding and can not only damage your art piece, but it can leak over to the walls as well.

Where Can I Hang My Miss Moss Original Art or Prints?

Original Miss Moss pieces must be hung indoors and away from direct sunlight so as not to lose damage the colours or make them fade faster.

Just as nature is always evolving, your original Miss Moss art will have some natural fading over the years.

Miss Moss art prints are printed on museum-grade, 100% cotton Photo Rag paper from Hahnemüle and should not be hung in direct sunlight, as even the highest quality archival paper can fade or discolour from UV rays.

How Long Will My Miss Moss Art Last?

Preserved moss can last for over 8-10 years if it is cared for properly by remaining out of direct sunlight, not being watered, and untouched so that the moss or other artwork doesn't fall off. 

Should any moss or decorations dislodge from the piece, you can re-attach it by using a glue gun. Please follow the glue gun's instructions for safety and care measures.

Miss Moss art prints are printed on museum-grade, 100% cotton Photo Rag paper from Hahnemüle and can last for more than hundred a years.

What Do I Do if a Piece of Moss or Decoration Dislodges By Accident?

Should any moss or decorations dislodge from the piece, you can re-attach it by using a glue gun and holding it in place until the glue cools. Please follow the glue gun's instructions for safety and care measures.

Alternatively, strong crafting glue can be used. Follow the glue's instructions for drying times.

What Do I Do When I'm Done With My Miss Moss Art?

End of life care for your Miss Moss art is easy!

Original art: Pull off all the moss and any other decorations, remove and throw any glue that's attached, and put everything else in the compost / green bin. The frame can be recycled and the frame's background may be recycled depending on your local recycling program.

Prints: Miss Moss art prints are made of 100% cotton and can be placed in the recycling bin.

What is the Refund/Exchange Policy?

All Miss Moss products are non-refundable and final sale. Should your piece or print arrive damaged, please contact us within 48 hours of its arrival with photos of the damage and we will be happy to assist you.

Do You Ship Globally?

Yes! Apart from a few exceptions, we are happy to ship our mossy art or prints your way from Canada! Simply follow the checkout process and fill in the shipping details for rates and estimated shipping times. If your country is not listed, please feel free to contact us and we'll do our mossiest to assist you.

Note: Shipping times do not include the times it takes to processing your order. Please check the item description for more information or contact us and we'll be happy to help!

Do I Have To Pay Duties & Tariffs On My Orders? 

We know life can be mossy, and so are duties and tariffs. The good news is, we have options!

Miss Moss original art will ship from Canada, so whether we moss it or not, there will likely be be duties and/or tariffs charged when crossing through your country's border and get processed at customs.

Miss Moss print orders will ship from more than one location.

Canada: Orders placed for shipping within Canada will ship from Toronto.

USA: Orders placed for shipping within the US will ship from the US. This will eliminate tariffs and duties if you are based in the US. Now that's some mossy news we can get behind!

EU: Order placed for shipping in Europe will ship from the UK or Germany.

Rest of the World: All other orders will be processed and shipped from Toronto, Canada.